Effective Date: July 2026
Juvo Public Services Portal is committed to protecting your personal information and ensuring transparency regarding how your information is collected, used, and secured while accessing online citizen services.
1. Introduction
Juvo Public Services Portal provides digital services to citizens through a secure online platform. This Privacy Policy explains how we collect, use, disclose, and protect your information whenever you use our website or submit an online application.
2. Information We Collect
- Full Name
- Mobile Number
- Email Address
- Residential Address
- Date of Birth
- Aadhaar, PAN, Voter ID or other Government-issued ID
- Uploaded Documents and Photographs
- Application Details
- Payment Transaction Information
- IP Address, Browser, Device Information and Usage Logs
3. Purpose of Collection
Your information is collected for legitimate public service purposes including:
- Processing online applications.
- Issuing municipal certificates.
- Trade Licence services.
- Property Tax services.
- Water Tax services.
- Solid Waste Management services.
- Citizen Grievance Management.
- Municipal Trolley Booking.
- Online Payments and Receipt Generation.
- Verification and Communication.
4. Payment Security
Payments are securely processed through authorized payment gateway providers. We never store your Debit Card, Credit Card, CVV, UPI PIN, or Internet Banking credentials on our servers.
5. Cookies
Cookies are used to maintain secure sessions, improve website performance, remember user preferences, and analyze website traffic for better citizen experience.
6. Information Sharing
We never sell or rent your personal information. Information may only be shared:
- With authorized Government departments.
- Where required by applicable laws.
- With secure payment gateway providers.
- For processing services requested by the applicant.
7. Information Security
- HTTPS (SSL) Encryption
- Secure User Authentication
- Role-Based Access Control
- Database Security Measures
- Regular Security Monitoring
- Routine Backup & Disaster Recovery
8. Data Retention
Information is retained only for the period necessary to provide public services, maintain official records, comply with statutory obligations, and resolve disputes where applicable.
9. Your Rights
- Access your personal information.
- Correct inaccurate information.
- Update contact information.
- Request deletion where legally permissible.
- Contact us regarding privacy-related concerns.
10. Third-Party Services
The portal may integrate with Government systems, Payment Gateways, SMS Services, Email Providers, Maps, and other authorized third-party services. Each third-party provider maintains its own privacy policy.
11. Changes to this Privacy Policy
This Privacy Policy may be updated from time to time. Revised versions will be published on this page together with the latest effective date.
